FAQ: Colorful Kitties - Plushies and more!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

when will the plushies/rewards be shipped out?

Production will only start after I have a certain percentage of responses for surveys - which should be some time in December. This puts us at around April fulfillment sometime next year! I am working on adoption certificate PDFs I will share for those who would like to have something to gift for the holidays to let your loved one know they have a kitty on the way!

Last updated: November 20, 2023 08:25

Who will be shipping the rewards?

I will be working with my fulfillment partner White Squirrel again for this campaign, and they will be helping me fulfill rewards in conjunction with shipping some myself! I worked with White Squirrel for my last campaign and they did a wonderful job shipping everything quickly and correctly! If you have a concern with your shipment after is has arrived or after your address is locked, you can reach out to them at [email protected].

Last updated: November 20, 2023 08:27

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: April 2024

Production waiting on starting until I receive enough survey responses! Currently slated for Spring 2024 fulfillment

Last Updated At: 11/20/23 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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